Privacy Policy

Privacy Policy
Last updated: 2026

This Privacy Policy explains how Aroma Nepal Oy collects, uses, and protects personal data when customers use our website www.aromanepal.fi or place orders in our webshop. The processing of personal data follows the requirements of the General Data Protection Regulation (GDPR) and applicable Finnish data protection laws.

1. Data Controller
Aroma Nepal Oy
Business ID: 3547712-4
Uusiniityntie 6 F 52
01350 Vantaa
Finland
Email: info@aromanepal.fi
Phone: +358 40 875 5648

Aroma Nepal Oy acts as the data controller responsible for the processing of personal data collected through this website.

2. What Personal Data We Collect
When you use our webshop or contact us, we may collect the following information:

Customer Information

Name
Email address
Phone number
Billing address
Shipping address

Order Information

Products ordered
Order history
Payment confirmation details

Technical Information

IP address
Browser type
Device information
Website usage data (cookies or analytics tools)

We collect only the information necessary to operate our webshop and provide our services.

3. How We Use Personal Data
Personal data is used for the following purposes with the following legal bases (GDPR Art. 6):

Processing and delivering orders (contract performance, Art. 6(1)(b))
Payment processing and fraud prevention (contract performance and legitimate interest, Art. 6(1)(b),(f))
Customer service and communication (contract performance and legitimate interest, Art. 6(1)(b),(f))
Managing returns or complaints (contract performance and legal obligation, Art. 6(1)(b),(c))
Improving our website and services (legitimate interest, Art. 6(1)(f))
Complying with legal and accounting obligations (legal obligation, Art. 6(1)(c))

Personal data is processed only when there is a legal basis, such as fulfilling a purchase contract or complying with legal requirements.

4. Data Sharing
We only share personal data when it is necessary to provide our services.

Your information may be shared with:
Payment service providers
to process payments securely.
Shipping companies
such as Posti, PostNord, or Matkahuolto to deliver orders.
Website or e-commerce service providers
to operate and maintain our webshop.

These partners process personal data only for the purposes required to perform their services.
We do not sell or rent customer data to third parties.

5. Data Storage and Security
Personal data is stored only for as long as necessary for:

order processing
customer service
accounting obligations
legal requirements

We use appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or disclosure.
Access to customer data is limited to authorized personnel only.

6. Customer Rights
Under the General Data Protection Regulation, customers have the following rights:

Right to access their personal data
Right to request correction of inaccurate information
Right to request deletion of personal data
Right to restrict or object to processing
Right to request transfer of their data (data portability)

Requests regarding personal data can be submitted by contacting us via email.
Customers also have the right to lodge a complaint with the Data Protection Ombudsman, the Finnish supervisory authority (tietosuoja.fi) if they believe their rights have been violated.

7. Cookies
Our website uses:
- Essential cookies (necessary for shopping cart, security, basic functions) – these operate without consent
- Analytics cookies (website usage statistics) – these require your prior consent

Non-essential cookies are only activated after you give consent through our cookie banner. You can change or withdraw consent at any time through cookie settings.
Cookies help us understand how visitors use our website and allow us to improve functionality and performance.
Users can also disable cookies in their browser settings if they prefer.

8. Contact Information
If you have any questions about this Privacy Policy or how we process personal data, please contact us:
Aroma Nepal Oy
Uusiniityntie 6 F 52
01350 Vantaa
Finland
Email: info@aromanepal.fi
Phone: +358 40 875 5648