Terms and Conditions

Terms and Conditions
Last updated: 2026

These terms and conditions apply to orders placed in the online store operated by Aroma Nepal Oy.

Seller
Aroma Nepal Oy
Business ID: 3547712-4
Uusiniityntie 6 F 52
01350 Vantaa
Finland
Email: info@aromanepal.fi
Phone: +358 40 875 5648

Products and Prices
All prices in the webshop include VAT according to Finnish tax regulations.
We reserve the right to change prices and shipping costs.

Ordering
Products are ordered through the website www.aromanepal.fi using the shopping cart.
After placing an order, the customer receives an order confirmation by email containing:

order number
products ordered
total price
shipping cost
- information on the right of withdrawal (see Delivery and Returns)
A valid email address is required to receive the confirmation.

Payment
Payments are processed through secure payment services. Available payment methods may include:

Finnish online banking
Debit and credit cards
Apple Pay
Google Pay
Klarna
Payments are processed through secure and encrypted systems.

Delivery
Orders are usually shipped within 1–2 business days.
Estimated delivery time in Finland is 3–5 business days depending on the shipping provider.
Shipping partners may include:

Posti
PostNord
Matkahuolto
Shipping costs are shown during checkout before payment.

Right of Withdrawal
Consumers have a 14‑day right of withdrawal for distance sales in accordance with Chapter 6 of the Finnish Consumer Protection Act, subject to the exceptions described in our Delivery and Returns policy (e.g., sealed food products that cannot be returned once opened). For full details, see Delivery and Returns.

Liability for Defects
Aroma Nepal Oy has statutory liability for defects in accordance with the Finnish Consumer Protection Act.
If a product is defective, damaged, or incorrect, the customer should contact our customer service as soon as possible at sales@aromanepal.fi so that we can arrange a replacement, refund, or other appropriate solution.

Limitation of Liability
Aroma Nepal Oy is not responsible for delays caused by shipping companies or events beyond our control.

Changes to Terms
We reserve the right to modify these terms and conditions. Customers must review the current terms before placing an order.

Dispute Resolution
If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer may submit the matter to the Consumer Disputes Board for resolution.
Consumer Disputes Board
https://www.kuluttajariita.fi
Before taking the matter to the Consumer Disputes Board, the consumer should contact the Consumer Advisory Service:
Consumer Advisory Service
https://www.kkv.fi/kuluttajaneuvonta
Consumers may also use the European Commission’s Online Dispute Resolution platform:
https://ec.europa.eu/odr